Wednesday, November 20 • 10:55am - 11:30am
Implementing a Consumer Focused SLA for a Kubernetes Based PaaS - Shrenik Dedhia, Box

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Box's (internal) Platform as a Service empowers other Box teams to deliver 100's of micro services, on 1000's of hosts, across 10,000's of pods. As they scaled to support a large number of micro services and clusters, they ran into several scaling challenges around both the control and data planes. In order to deliver a production-grade platform, they realized the need for a Service Level Agreement (SLA) for their platform to not only demonstrate availability for infrastructure, but also "value" for a consumer, and serve as a benchmark to prioritize those challenges.

In this talk, Shrenik Dedhia will present how their team approached the problem of defining a SLA, principles used, options explored, path chosen, and future work to improve the platform's availability from ~99.4% to ~99.99%, thereby improving the overall availability of micro services that power Box.com.

avatar for Shrenik Dedhia

Shrenik Dedhia

Sr. Staff Engineer / TLM, Box
Shrenik has been at Box for about 2yrs as a Sr. Staff Engineer, with total 10+ years of experience in designing and implementing secure and scalable platforms. Shrenik is currently leading the Platform As A Service team at Box.

Wednesday November 20, 2019 10:55am - 11:30am PST
Room 11AB - San Diego Convention Center Upper Level